A - General

The products are delivered to the delivery address indicated during the ordering process. Shipping takes place on average within 48 working hours of ordering, subject to availability. Delivery times are generally 2 working days in mainland France, from the date of shipment of the order, except in cases of force majeure (strikes, terrorist acts, wars, natural and meteorological disasters, etc.).

B - Reservations

You must notify the carrier and PIRAMIDE of any reservations about the product delivered (for example: damaged package, already opened ...). Depending on the cases defined in article 9 of the general conditions of sale, you can benefit from the exchange and reimbursement conditions provided for in this article.

C - Responsibilities

Deliveries are made to the address indicated on the order form which can only be in the agreed geographical area. The risks are borne by the purchaser from the moment the products have left PIRAMIDE's premises.

PIRAMIDE cannot then be held responsible for any loss or theft of your package during its transport. No compensation other than that provided for in the general conditions of the carrier, nor compensation may be required ...

For Colissimo deliveries, the status available on http://www.colissimo.fr/suivi will prevail. If the status indicates that the package is lost by post or damaged, PIRAMIDE will then take care of the new shipment of your package.

D - Incorrectly entered delivery details

If a package could not be delivered to you because the specified delivery address is incorrect or incomplete, your package is then automatically returned to our warehouse. In this case, we offer to resend the order by paying you the shipping costs again or we offer you the refund of your order excluding shipping costs.

E - Deadlines

Delivery times are given for information only: these are generally noted and not contractual deadlines. Delivery and preparation times are indicated in working days.

F - Prices

Modalités transporteurs
Delivery method
Destination area
Preparation times * From
Shipping times *
Colissimo France 1 day 4,99 € Offerts dès 65€ TTC
de commande
2 days
Colissimo Recommandation 1 France 1 day 8,95 €
2 days
Colissimo Recommandation 2 France 1 day 10,45 €
2 days
Colissimo International Zone A European Union and Switzerland
See the list of all countries in zone A
1 day 14,25 €
3 at 8 days
Colissimo International Zone B to Eastern European countries (outside the European Union and Russia), Norway and the Maghreb
See the list of all countries in zone B
1 day 21,40 €
3 at 8 days
Colissimo International Zone C The rest of the destinations 1 day 31,60 €
3 at 8 days

* Average delays noted - not contractual